Nobody in their right mind enjoys conflict. However, in business, every now and then there comes along a business bully; an individual who thinks they can just push everyone around until they get their way. While each situation is unique and should ultimately be approached individually, here are a few things to keep in the back of your mind when dealing with conflict:
Words are Powerful
Often times, when I find myself in a heated situation, I like to remind myself of the proverb “kind words turn away wrath, but hard words stir up anger”. Sure, it’s not the easiest thing to do in the moment, but often times it’s worth the effort. 9 times out of 10 the situation calms down if you can remain cool and collected. Regardless, never lose your cool.
If You’re Wrong, Make Amends Quickly
In some cases, once we step back from the situation we realize that we are actually the ones in the wrong. If so, don’t be too prideful to go and make amends. In fact, do it quickly before things get worse; you’ll be glad you did.
Always Keep Records
Every now and then, though, you get that one individual who is just looking for a fight. No matter what you do, this individual just keeps coming after you. At this point, it’s typically wise to be considering how you can protect yourself. In other words, think of things that would hold up in court as evidence (phone calls, receipts, emails, witnesses, etc…) and find ways to legally obtain them.
When in Doubt, Seek Legal Advice
If you think that the situation is beyond reconciliation, by all means, don’t be afraid to seek legal advice. In fact, this is typically a wise move to be proactive about. Attorneys are there to help with the situation and will be able to provide great advice on how to maneuver a situation.
Live and Learn
Regardless of how the situation turns out, don’t let the outcome destroy you. Disagreements happen all the time in business and it’s ultimately something that a business has to deal with. After the situation has been resolved, look back and consider how you can adjust and improve for future reference. Often times we can design and create processes to help eliminate mistakes that can make our businesses vulnerable to conflict. Consider finding ways to be proactive about future situations.